Refund policy

Thank you for shopping with Chronix!

At Chronix, we strive to deliver quality products and ensure a smooth shopping experience for our customers. Please read our policy carefully before placing an order.

Return & Exchange Eligibility

Returns are only accepted in the following case:

  • Product received is damaged or defective

 A clear unboxing video is mandatory to process any return request in such cases.

Exchanges are available in the following cases:

  • Wrong product delivered

  • Wrong size delivered

  • You received a defective product (with valid proof)

Returns or exchanges are not applicable for reasons such as dislike, change of mind, or personal preference.

Mandatory Unboxing Video (Required)

To ensure a fair process, an unboxing video is required.

The video must:

  • Start with a sealed package

  • Clearly show the shipping label

  • Capture the product being opened without cuts or edits

 Without a proper unboxing video, we won’t be able to process return or exchange requests.

Tampered or Open Box Deliveries

If your package appears tampered, damaged, or already opened, we recommend not accepting the delivery.

Orders accepted in such condition may not be eligible for return, exchange, or refund.

Request Timeline

  • Please raise your request within 24 hours of delivery

  • Requests after this time may not be eligible

Return Shipping Process

Once your request is approved:

  • You can ship the product via India Post – Parcel Service, or

  • We also offer a doorstep pickup service for your convenience (pickup charges will apply)

Shipping charges are to be borne by the customer, except in cases where the product is defective, damaged, or incorrect.

Exchange Policy

  • Exchanges are subject to product availability

  • If the requested item is unavailable:

    • You can choose an alternative product, or

    • Opt for store credit for future use

How to Raise a Request

To initiate a return or exchange, please contact us on WhatsApp: 9310855392 with:

  • Order ID

  • Unboxing video

  • Brief description of the issue

Requests without complete details may face delays or may not be processed.

Our team will review your request within 24–48 hours.

Customer Support

We are always here to help and aim to resolve your concerns smoothly. We kindly request respectful communication so we can assist you better and faster.

Thank you for shopping with Chronix 💙

Contact Us
If you have any questions about our Returns Policy, please contact us:
  • By email: chronix.in23@gmail.com
  • By WhatsApp: 9310855392